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Kim Fenolio
Kim Fenolio

Small Biz Tip: Customer Service: Going the Extra Mile

Just a few small business tips that give a bit of common sense advice on going that extra mile for your customers.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Turning to Social Media

The Small Business tips today will talk about how turning to social media will improve customer service.

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Cheryl Sowa
Cheryl Sowa

Customer Service and the Internet

It is no surprise that great customer service is essential to having a successful business. In the age of the Internet, customer service means having to change some of your customer service policies and actions to ensure positive feedback on the World Wide Web.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Building Customer Loyalty

The Small Business tips today are about building customer loyalty.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Customer Service: Know Your Customers

The Small Business tips today cover knowing your customers.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Management: Providing Leadership

The Small Business tips today discuss providing leadership.

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Cheryl Sowa
Cheryl Sowa

"Vacation, All I Ever Wanted..." Or Is It?

Very rarely does the opportunity arise for small business owners to take a few days off and escape for a great vacation, but when it does, it should be stress and worry free. Here are some tips on how to handle vacations as a small business owner.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Management: Boosting Morale

The Small Business tips today discuss how to boost morale.

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Cheryl Sowa
Cheryl Sowa

Keeping Emotions in Control

Emotions play a major part of owning a small business. Happiness, joy, frustration, anger, and fear all come into play, especially for the small business owner. How should you handle these emotions? What can you do to prevent meltdowns?

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Management: Effective Coaching

The Small Business tips today will discuss how to effectively coach your employees.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Management: Producing Happiness

The Small Business tips today cover working towards a happy workplace.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Management: Employee Development

The Small Business tips today are about focusing on employee development.

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Technology: Phones

The Small Business tips today discuss the technological advances with phones for business.

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Cheryl Sowa
Cheryl Sowa

The Big Debate: Mac vs. PC

It has been debated for years: Mac or PC? Each has their benefits and drawbacks, but what is the best option for small business owners?

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Cheryl Sowa
Cheryl Sowa

Small Biz Tip: Technology: Social Media

The Small Business tips today discuss how to leverage a bit of social media for your business.

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