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Articles related to: airlines


Charles M Cooper
Charles M Cooper

Gunning for the Boss: Online Management Complaints

We have seen websites that go after companies, but this is the first time we have seen a site, put up by a group of employees, devoted to ridding their company of its CEO! What's more, they are asking you to help. Is it an isolated thing or will more and more executives find themselves in the cross-hairs of their own employees?

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Charles M Cooper
Charles M Cooper

Airline Customer Service: A New Morality Tale for Businesses Large and Small

Any good businessman understands one thing—if he understands nothing else—that customer service is vitally important to the continued survival of a company. In fact, ask any small business owner the secret of his success and the answer will usually have something to do with customer service. That is a lesson that the airlines seem to have forgotten.

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