It is both an honor and a privilege to become the managing editor of America’s Best magazine. I took over the position from Lisa Doyle in June. Prior to that you may have seen my name grace the pages of the magazine as a staff writer/associate editor.

I have always admired great entrepreneurs, and their willingness to pursue their dream with dedication and vigor. They work with a heartfelt passion and drive that inspires me.

As we move into the future, I believe that small business will continue to play an increasingly important role in America’s economy and development, and America’s Best will continue to be your leading source for small business information. I hope to maintain the course set by our previous editors, with the focus of America’s Best always being to publish the very best news and information for small business owners, as well as interviews with some of the most well-respected business experts.

Soon, small businesses will have sophisticated technology previously afforded only to big companies, which will forever change the way they do business. Indeed, the next 10 years should illuminate the power of the entrepreneurial spirit, and it truly will be an exciting time to be an entrepreneur.

Editorial change is healthy, as it allows a fresh look at all aspects of the magazine. I am very fortunate to be taking over a magazine of this caliber. The past year has led to unparalleled growth here at ABC and I’m glad to have been a part of it.

Even though I only recently took over the position of managing editor, I have already set goals as to where I would like to see this magazine go. My top priority is to see America’s Best magazine on newsstands next to publications like Entrepreneur and Inc., so that more business owners can benefit from reading it.

This edition of America’s Best is our Customer Service issue, which explores such interesting topics as the psychology of customer service and delivering a great experience for your customers.

As this year is drawing to a close, it might be a good time to take an inventory of where you are and revise your game plan for the coming year to ensure your success. Keep an eye out for our January issue featuring New Year’s resolutions for small business owners
in 2009.

We are here to support you and are committed to your success.

So, we move on together as members of America’s Best Companies and look forward to tremendous advances in the entrepreneurial process. Although the period between 1994 and 1999 has often been hailed as a golden age for entrepreneurs, I, for one, believe that the best is yet to come!

Enjoy, and let us know what you’re thinking—you can e-mail me at
lynn@gowithabc.com.

All the best,